Refund Policy

At Bellefu, we take immense pride in delivering premium, authentic African food products, especially our cold-chain meat and protein assortments with the highest standards of quality and care. Because we deal in perishable, temperature-sensitive goods, our refund policy reflects both our commitment to your satisfaction and the nature of our products.

Our Quality Guarantee

Every order that leaves our micro-fulfillment center is carefully packed with premium insulated packaging and precise dry-ice ratios to ensure your products arrive in perfect condition. If your order arrives damaged, spoiled, or significantly different from what was described, we will make it right.

Eligible Refund & Replacement Situations

• Products arrived visibly damaged or compromised due to packaging failure
• Order arrived with incorrect items
• Products were spoiled upon arrival due to a cold-chain failure on our end
• Order was lost in transit

How to Request a Refund or Replacement

To initiate a claim, please contact us within 48 hours of delivery at support@bellefu.com. Include the following:

• Your order number
• A clear photo or video of the affected product(s) and packaging
• A brief description of the issue

Our team will review your claim and respond within 2 business days with a resolution — either a replacement shipment or a full/partial refund to your original payment method.

Non-Refundable Situations

Due to the perishable nature of our products, we are unable to accept returns or issue refunds in the following cases:

• Customer-provided incorrect delivery address
• Package not retrieved promptly after delivery notification (we send automated SMS alerts)
• Change of mind after order has been processed or shipped
• Bulk/event catering orders once fulfillment has begun

Cancellations

Orders may be cancelled within 12 hours of placement for a full refund. After this window, orders enter our fulfillment process and cannot be cancelled. Please contact us immediately at support@bellefu.com if you need to cancel.

Contact Us

For any questions about your order or this policy, reach out to us at support@bellefu.com. We are committed to making every Bellefu experience exceptional.