At Bellefu, shipping is not an afterthought, it is a core part of our promise to you. We specialize in delivering premium, perishable African food products with a zero-margin-for-error cold-chain logistics approach. Here is everything you need to know about how we get your order to your door in perfect condition.
We currently ship to addresses across the contiguous United States, with a primary focus on the Texas corridor (Dallas and Houston metro areas). We are actively expanding our national reach. We do not currently ship to P.O. Boxes, Alaska, Hawaii, or other U.S. territories.
Orders are processed Monday through Friday, excluding federal holidays. Standard orders are processed within 1–2 business days. Bulk and event catering orders may require 3–5 business days of lead time. You will receive an email confirmation when your order is placed and a shipping notification with tracking details once it ships.
All orders are shipped via expedited carriers to protect the integrity of our perishable products. Estimated delivery windows are:
Delivery timelines are estimates and may be affected by carrier delays, weather events, or high-volume periods.
Every Bellefu shipment is packed with:
Our packaging is engineered to maintain safe temperatures for the full duration of transit under normal conditions.
We send automated SMS delivery alerts to the phone number provided at checkout. Upon receiving your delivery notification, please retrieve your package promptly. Bellefu is not responsible for spoilage resulting from delayed retrieval after delivery.
Shipping rates are calculated at checkout based on order weight, package dimensions, and delivery destination. Our weight and zone-based shipping matrix is designed to reflect the true cost of cold-chain logistics while remaining as competitive as possible.
If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date at support@bellefu.com with your order number and photos of the packaging and contents. We will work swiftly to resolve the issue. Please refer to our Refund Policy for full details.
For shipping inquiries, reach out to us at support@bellefu.com. Our team is here to ensure your Bellefu experience is seamless from checkout to your table.